Customer Care Representative with French
What are we looking for?
Excellent command of spoken and written French; good command of English is also required
Good computer navigation skills with knowledge of Microsoft Office
Knowledge about the Travel Domain would be an added advantage
Excellent customer servicing skills and customer service focus
Very good business writing skills
Strong written and oral communication skills
Active listening skills
Team work / Managing Self / Adaptability
Openness to Coaching and Feedback.
*NOT A CALL CENTER JOB*
Which are the main responsibilities?
The main responsibility of this role is to manage online requests for hotel bookings for French customers.
Processing hotel bookings using client specific applications and any other systems/tools required to complete the tasks
Communicating with client through phone, chat or email to ensure timely processing of booking requests
Sending booking confirmations/vouchers to the concerned departments/client
Updating the systems with relevant information
What do we offer?
Competitive salary remuneration
Attractive non-financial benefits package
Bonus for French skills
Bonus for performance
Private medical insurance
Full-time and indefinite employment contract
Professional and continuous training
Building a career within a multinational team.
Despre EXL Service
EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge. EXL provides operations management, decision analytics and technology platforms to organizations across multiple industries including insurance, banking, financial services, utilities, transportation and travel. We customize our solutions to improve business performance, transform organizations to be fast leaners and more flexible and provide a competitive edge in the marketplace. EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore to address the clients’ present challenges and deliver them immediate business impact and long term financial value. EXL was incorporated in 1999 and has its headquarters based in New York City. Ever since then, the Company operates more than 18 delivery centers in India, the Philippines, Malaysia, USA, and also in Czech Republic, Romania, Bulgaria. EXL also holds sales offices in New York, New Jersey and London. Find additional information about EXL at www.exlservice.com.