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Job: Italian / English Tech Support Agent
Let us start by saying this: Forget everything you know about Customer Support. 5CA is not your conventional company, not only because the vast majority of our employees are true gamers, but also because we operate differently in all areas.
So, why is this position different? Firstly, you will get an insight on how a multinational company with high-tech products operates. Secondly, you will be working with a team composed solely of top-notch techies, from your Trainer to the Project Manager.
Needless to say, you will get a kick-ass training before you actually start working. You will have a Project Lead helping you out with your work and a Team Lead making sure you’re comfortable at all times in your position.
The main objective of this position is to help customers troubleshoot technical issues with their PC hardware and networking devices by answering emails, chats, social media comments, and/or phone calls. The collateral goal is that you will be contributing to 5CA being the most awe-inspiring company in tech support!