Which are the main responsibilities?
The main responsibility of this role is to manage online requests for hotel bookings for French customers.
Processing hotel bookings using client specific applications and any other systems/tools required to complete the tasks Communicating with client through phone, chat or email to ensure timely processing of booking requests
Sending booking confirmations/vouchers to the concerned departments/client
Updating the systems with relevant information
What are we looking for?
- Excellent command of spoken and written French;
- good command of English is also required
- Good computer navigation skills with knowledge of Microsoft Office
- Knowledge about the Travel Domain would be an added advantage
- Excellent customer servicing skills and customer service focus
- Very good business writing skills
- Strong written and oral communication skills
- Active listening skills Team work / Managing Self / Adaptability
- Openness to Coaching and Feedback.
What do we offer?
- Competitive salary remuneration
- Attractive non-financial benefits package
- Bonus for French skills
- Bonus for performance
- Private medical insurance
- Lunch tickets
- Full-time and indefinite employment contract
- Professional and continuous training
- Building a career within a multinational team.
Despre EXL Service Romania
EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge. EXL provides operations management, decision analytics and technology platforms to organizations across multiple industries including insurance, banking, financial services, utilities, transportation and travel. We customize our solutions to improve business performance, transform organizations to be fast leaners and more flexible and provide a competitive edge in the marketplace. EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore to address the clients’ present challenges and deliver them immediate business impact and long term financial value. EXL was incorporated in 1999 and has its headquarters based in New York City. Ever since then, the Company operates more than 18 delivery centers in India, the Philippines, Malaysia, USA, and also in Czech Republic, Romania, Bulgaria. EXL also holds sales offices in New York, New Jersey and London.